Work

Remote contract role focusing on fraud detection and refunds processing with operational reporting.

• •Identified fraud patterns contributing to reduction in undetected chargeback exposure
• •Supported better decision-making with data-backed reporting
• •Identified patterns in refund requests (behavior, geography, product, timing)
• •Automated parts of the refund analysis/reporting

Investigated chargebacks and fraud claims using specialized risk assessment tools.

• •Maintained excellent accuracy rate in risk assessments
• •Analyzed multi-source transactional data for legitimacy verification

Resolved customer inquiries across multiple channels while meeting performance KPIs.

• •Consistently met CSAT and handling-time KPIs
• •Coordinated with partner banks to resolve transaction disputes